Customer support

Last updated: August 23, 2026

1. Who we are (the data controller)

The Service ("Lead Outreach Agent") is operated from Belgium ("we", "us", "our"). We are the "controller" of the personal data we process to run the Service, within the meaning of the EU General Data Protection Regulation ("GDPR"), the Belgian Data Protection Act, the UK GDPR, and equivalent laws. For any privacy matter, or to exercise your rights, contact us at support@nexiloq.com.

2. Scope of this policy

This policy applies to personal data we process when you visit our website, create an account, sign in (including via Google or Facebook), run searches, generate outreach drafts, buy credits or subscriptions, contact support, or otherwise use the Service. It does not apply to third-party websites, services, or platforms we link to or integrate with, each of which has its own privacy practices. It also does not govern how you, as our customer, subsequently use, store, or send messages to the leads you obtain through the Service (see Section 8).

3. The personal data we collect

We collect the following categories of personal data, depending on how you use the Service:

• Account and identity data: email address, display name, hashed password (for email/password accounts), login method, and, where you sign in with Google or Facebook, the identifier, name, email, and profile picture those providers share with us.
• Subscription, credit, and billing data: plan, credit balance and ledger, checkout session records, amounts, currency, and payment status metadata. Card and bank details are entered directly with our payment processor (Stripe); we do not receive or store full card numbers.
• Search inputs and generated content: the niche, country, lead type, platforms, size filters, reference examples, free-text prompts, language settings, and the results, match reasons, and outreach drafts produced for you.
• Public lead data: publicly available business names, profile links, company descriptions, public email addresses, public phone numbers, and public web context surfaced by search (see Section 7).
• Usage, analytics, and technical data: events such as visits, sign-ins, searches started and completed, checkout events, language and theme changes; and technical data such as IP address, approximate location derived from it, browser and device information, timestamps, and error logs.
• Cookies and local storage: a session cookie to keep you signed in, and browser local storage for preferences such as language, theme, and cached interface translations (see Section 10).
• Communications: the content of support messages and any correspondence you send us.

4. How we collect it

We collect personal data (a) directly from you when you register, configure settings, run searches, or contact us; (b) automatically through cookies, local storage, server logs, and analytics as you use the Service; and (c) from third parties, namely the identity providers you choose to sign in with (Google, Facebook), our payment processor (Stripe), and the public web and search sources from which lead data is drawn.

5. Why we process your data, and our legal bases

We only process personal data where we have a lawful basis to do so under Article 6 GDPR:

• To perform our contract with you (Art. 6(1)(b)): to create and secure your account, run searches, generate outreach drafts, manage credits and subscriptions, and provide support.
• For our legitimate interests (Art. 6(1)(f)): to keep the Service secure, prevent fraud and abuse, apply rate limits, understand and improve product usage through analytics, and enforce our terms — balanced against your rights and freedoms.
• To comply with legal obligations (Art. 6(1)(c)): to meet accounting, tax, and record-keeping duties and to respond to lawful requests.
• With your consent (Art. 6(1)(a)): for any optional processing that requires it, which you can withdraw at any time without affecting prior processing.

Where we rely on legitimate interests, you may object at any time (see Section 13), and we will stop unless we have compelling legitimate grounds or need to establish, exercise, or defend legal claims.

6. Purposes of processing

We use personal data to: operate, maintain, and secure the Service; authenticate you and manage sessions; run searches and produce results and drafts; process payments and manage credits and plans; provide customer support; send service and account emails (such as verification and password-reset messages); detect, prevent, and investigate fraud, abuse, and security incidents; measure and improve product performance; and comply with law and enforce our agreements. We do not sell your personal data, and we do not use it for third-party advertising.

7. Public lead data — what it is and how we handle it

The Service helps you find publicly available business contact information. It processes only data that is already published publicly (for example on business websites, public profiles, and listing pages) and applies filters intended to drop incomplete, malformed, or non-contactable results before they are shown. We do not knowingly collect or surface special-category (sensitive) personal data, and the Service is intended for business-to-business prospecting, not for compiling profiles of private individuals.

Public availability does not by itself make every use of that data lawful. The data we surface may include personal data (for example a named person's business email), and data-protection laws still apply to how it is used.

8. Your responsibilities as a controller of exported lead data

When you obtain, export, store, or contact leads through or after using the Service, you act as an independent data controller for that activity and for your outreach. You are solely responsible for ensuring that your use has a valid lawful basis; for providing any required privacy notices; for honouring opt-outs, objections, and suppression lists; for respecting platform rules and marketing and anti-spam laws (including GDPR, UK GDPR, ePrivacy/PECR, CAN-SPAM, and CASL); and for responding to the rights requests of the people you contact. We provide a tool; we are not responsible for how you subsequently use the leads, and you agree to indemnify us against claims arising from your outreach, to the extent permitted by law.

9. Who we share data with (processors and recipients)

We share personal data only as needed to run the Service, with providers that process data for the service functions below, or where required by law. The provider used for a particular request can vary with configuration, availability, and the feature you choose. Our current providers and processing paths include:

• Hosting and infrastructure: Fly.io hosts the application, its database, first-party analytics events, and operational logs.
• Payments: Stripe, for checkout, subscriptions, and payment processing. Card details are entered directly with Stripe; we do not receive or store full card numbers.
• Authentication: Google and Facebook, if you choose to sign in with them.
• AI processing: Cerebras, Groq, and Google Gemini process search context, public-source extracts, and drafting instructions when their models are selected.
• Web search and place discovery: Serper is the primary search provider. Configured or availability-based fallbacks can use Google Programmable Search, SerpAPI, Tavily, DuckDuckGo, Microsoft Bing, and OpenStreetMap's Nominatim service. Search terms, location filters, and public web results can pass through these services.
• Email delivery: a third-party SMTP email provider sends account verification, password-reset, lead-report, and other service emails using the recipient address and message content. (Operational and support email is handled by Nexiloq on the nexiloq.com domain.)
• Analytics: we do not use a separate third-party analytics provider. Product events are collected through our own first-party endpoint and stored with the application data hosted on Fly.io.
• Bot protection: Cloudflare Turnstile processes browser and network signals when the optional anti-abuse check is enabled.
• Professional advisers and authorities: lawyers, accountants, or public authorities where necessary to comply with law, enforce our terms, or protect our rights, users, or the public.

These providers act as our processors under appropriate agreements and process personal data only to provide their service to us. The specific providers used may change as we improve the Service; the categories above describe the roles they play. We may also disclose data in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

10. Cookies, local storage, and analytics

We use a strictly necessary session cookie to keep you signed in and to protect the Service. We use browser local storage to remember preferences such as your chosen language, theme, and cached interface translations, so the Service works the way you expect. We collect first-party product analytics through Lead Outreach Agent's own event endpoint and store those events in the application database hosted on Fly.io (see Section 3). We do not use a separate third-party analytics service, third-party advertising cookies, or cross-site tracking. You can clear cookies and local storage in your browser at any time, though some features may then not work as intended.

11. International data transfers

Some of our providers may process personal data outside the European Economic Area, the United Kingdom, or your country of residence. Where we transfer personal data internationally, we rely on appropriate safeguards recognised under applicable law — such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or an adequacy decision — and take steps to ensure your data remains protected. You may contact us for more information about the safeguards in place.

12. How long we keep your data (retention)

We keep personal data only for as long as necessary for the purposes described in this policy. Account, credit, checkout, and billing records are retained for the life of your account and afterwards as required to meet legal, tax, accounting, dispute-resolution, and anti-abuse obligations. Search records, analytics events, and logs are retained for a limited operational period and then deleted or aggregated. When data is no longer needed, we delete, anonymise, or securely archive it. Specific retention periods are available on request.

13. Your privacy rights

Subject to applicable law and to verification of your identity, you have the right to: access the personal data we hold about you; have inaccurate data corrected; have your data erased ("right to be forgotten"); restrict or object to certain processing (including processing based on legitimate interests); receive your data in a portable format; withdraw consent where processing is based on consent; and not be subject to a decision based solely on automated processing that produces legal or similarly significant effects. To exercise any right, email support@nexiloq.com. We respond within the time limits set by applicable law (generally one month under the GDPR).

If you are in the EU/EEA, you may lodge a complaint with your local supervisory authority. In Belgium this is the Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données, dataprotectionauthority.be). If you are in the UK, you may complain to the Information Commissioner's Office (ICO).

14. Automated processing and AI

The Service uses AI models to help identify likely matches, verify public contact details, summarise public context, and draft suggested outreach. These outputs are decision-support suggestions that you review and control; they are not automated decisions that produce legal or similarly significant effects about you. AI outputs can be inaccurate or incomplete, and you are responsible for reviewing results and messages before you act on or send them.

15. Additional rights for United States residents

If you are a resident of California or another U.S. state with comprehensive privacy legislation, you may have rights to know or access the categories and specific pieces of personal information we collect, to request deletion or correction, and to opt out of "sale" or "sharing" of personal information and of targeted advertising. We do not sell or share your personal information for cross-context behavioural advertising, and we do not use it for targeted advertising. You may exercise applicable rights, without discrimination, by contacting us at the email above; an authorised agent may submit a request on your behalf with proof of authorisation.

16. Children

The Service is intended for business use by adults and is not directed to children. We do not knowingly collect personal data from anyone under 16 (or the minimum age in your jurisdiction). If you believe a child has provided us personal data, contact us and we will delete it.

17. Security

We apply technical and organisational measures appropriate to the risk, including hashed passwords, secure cookie settings in production, transport encryption, security headers, request-size and rate limits, access controls, and abuse monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for using a strong, unique password.

18. Data breaches

If a personal-data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority and, where required, affected individuals, in line with our legal obligations and applicable timeframes.

19. Third-party links and services

The Service may link to or rely on third-party websites and services (such as identity, payment, AI, and search providers). We are not responsible for their content or privacy practices, and we encourage you to review their policies. Your use of those services is governed by their own terms and privacy notices.

20. Removal and objection requests (data subjects)

If you are a person or business that appears in the Service's results and you want your publicly sourced contact details removed or suppressed, or you wish to object to their processing, email support@nexiloq.com with enough detail to identify the record. We will action reasonable requests promptly and, where feasible, suppress the record from future results. Because the underlying information is published by third parties on the public web, removing it from the Service does not remove it from its original public sources, which you would need to contact separately.

21. No warranty; accuracy of results

To the fullest extent permitted by applicable law, the Service and all data, results, match reasons, and AI-generated outreach drafts are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of accuracy, completeness, currency, ownership, consent, deliverability, merchantability, fitness for a particular purpose, or non-infringement. Descriptions such as "usable" or "contactable" mean only that automated quality checks were applied; they are not a guarantee that a detail is correct, current, lawful to contact, or belongs to a specific person. You are responsible for independently verifying every result before you rely on or act on it.

22. Assumption of risk and your sole responsibility

Prospecting, processing publicly available data, and conducting outreach carry inherent legal and compliance risk. You acknowledge and accept that risk and agree that you use the Service and any results at your own risk. As between you and us, you are the party responsible for your searches, your exported or copied lead data, your messages, and your compliance with all applicable laws, platform rules, industry codes, and contractual duties. You represent and warrant that you will use the Service and all results lawfully and in accordance with this policy, our Terms of Service, and our Acceptable Use Policy.

23. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the operator of the Service, together with its owner, founder, personnel, contractors, affiliates, and suppliers (the "Protected Parties"), from and against any and all claims, demands, investigations, actions, liabilities, damages, fines, penalties, losses, and costs (including reasonable legal and professional fees) arising out of or relating to: (a) your use of the Service or of any results, lead data, or drafts; (b) your outreach, marketing, or communications; (c) your breach of this policy, our Terms, our Acceptable Use Policy, or any law; (d) any claim brought by a person or business you contacted or whose data you processed; or (e) any regulatory or third-party claim connected to your activities. This obligation survives termination of your account.

24. Limitation of liability

To the maximum extent permitted by applicable law, the Protected Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these terms, even if advised of the possibility. To the maximum extent permitted by applicable law, the Protected Parties' total aggregate liability for all claims relating to the Service is limited to the greater of the total amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or fifty euros (€50).

Nothing in this policy excludes or limits any liability that cannot be excluded or limited under applicable mandatory law — for example, liability for fraud, for death or personal injury caused by negligence, certain consumer rights, or the statutory rights of data subjects and the powers of supervisory authorities under data-protection law. These limitations allocate risk between you and us and do not affect the separate rights that data subjects have directly under the law.

25. Changes to this policy

We may update this policy from time to time to reflect changes in the Service, our providers, or the law. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice through the Service or by email. Your continued use of the Service after an update means you accept the revised policy.

26. Language

This policy may be made available in other languages, including through automated translation. The English version is the authoritative version, and in the event of any conflict or discrepancy the English text prevails.

27. How to contact us

For any question about this policy, your data, or to exercise your rights, contact support@nexiloq.com.

Effective: August 10, 2026 · The English version of these terms is authoritative.

Overview

These Terms of Service ("terms") reflect how the Service works, the laws that apply to us, and the relationship between you and us. Besides these terms, we publish a Privacy Policy, a Refund, Cancellation, and Credit Policy, and an Acceptable Use Policy. Those are incorporated into these terms by reference; we encourage you to read them. Where a topic is covered by both these terms and a service-specific policy, the more specific policy applies to that topic.

Service provider

The Service is provided by, and you are contracting with, the operator of Lead Outreach Agent (the "Operator", "we", "us", "our"), based in Belgium and subject to Belgian law. You can reach us for all legal, privacy, billing, and support matters at support@nexiloq.com.

Age and eligibility requirements

You must be at least 18 years old and able to enter a binding contract to use the Service. The Service is intended for business and professional use. If you use the Service on behalf of a company, agency, client, or other organization, you confirm that you are authorized to bind it to these terms, and "you" includes that organization. You confirm that you and your users are not on any applicable sanctions or denied-party list and are not located in an embargoed territory, and that your use complies with applicable export-control and sanctions laws.

Your relationship with us

When we say "we", "us", or "our", we mean the Operator and, where the context concerns disclaimers, our liability, and indemnity, also its owner, founder, directors, officers, employees, contractors, agents, affiliates, and suppliers (together, the "Protected Parties"), who may rely on and enforce those sections. Broadly, we give you permission to access and use the Service if you agree to follow these terms. The Service is a paid tool for finding publicly available business contact information and drafting outreach; we do not sell advertising and we are not a party to, and do not review, endorse, or take responsibility for, your campaigns.

What you can expect from us

We provide the Service with reasonable care

We will provide the Service, and any digital content and features it includes, with reasonable skill and care and in conformity with these terms and applicable law. The Service is a research and drafting assistant: it helps you find potentially relevant leads, identify public contact routes, and draft messages using AI, search, and quality checks. It is not a guarantee of accuracy, deliverability, legality, identity, consent, permission to contact, sales, or any business result.

We develop, improve, and change the Service

We continually develop the Service and may add, change, or remove features, adjust usage limits or pricing, or discontinue parts of the Service. We make these changes to improve the Service, adopt new technology, reflect changes in providers or partnerships, prevent abuse or harm, or address legal, regulatory, safety, or security issues.

If a change materially and negatively affects your use of the Service, or if we discontinue a service you rely on, we will give you reasonable advance notice (by email or in the Service) describing the change, when it takes effect, and, where the change has more than a minor negative impact, your right to end your contract with us — except in urgent cases such as preventing abuse or harm, meeting legal requirements, or addressing security or operability issues. Where feasible, we will give you an opportunity to export your data before the change takes effect.

What we expect from you

Follow these terms and our policies

Your permission to use the Service continues as long as you comply with these terms, our Acceptable Use Policy, and other service-specific policies and instructions. Although we give you permission to use the Service, we retain all intellectual-property rights in the Service.

Respect others and the law

You must comply with all applicable laws (including data-protection, marketing, anti-spam, export-control, and sanctions laws) and respect the rights of others, including privacy, publicity, and intellectual-property rights. You must not abuse, harm, harass, defraud, deceive, defame, or impersonate anyone, and you must not use the Service to do so.

Do not abuse the Service

You must not: introduce malware or spam; hack, overload, or bypass our systems, security, or rate limits; access the Service by fraudulent or deceptive means (such as fake accounts or fake reviews); reverse engineer the Service or its underlying models to extract proprietary information (except as allowed by law); use automated means to access the Service in violation of machine-readable instructions (such as robots.txt); use output from the Service to build or train a competing dataset, model, or product; resell, sublicense, or share access without our written permission; or misrepresent who you are in order to violate these terms.

Your responsibility for outreach and compliance

You are solely responsible for the searches you run, the lead lists you export or use, the messages you send, and the laws, platform rules, industry codes, and contractual duties that apply to your campaigns. A lead appearing in the Service does not mean that person or business consented to be contacted. You must only contact people or businesses when you have a lawful basis, a relevant reason, and a compliant process, and you must respect opt-outs, objections, and suppression lists, including under the GDPR, UK GDPR, ePrivacy/PECR, CAN-SPAM, CASL, and other applicable laws. If your use requires notices, a lawful-basis or legitimate-interest assessment, or other compliance steps, you must complete them before using results.

You act as an independent data controller

As between you and us, when you obtain, export, store, or contact leads through or after using the Service, you act as an independent data controller for that activity and are solely responsible for its lawfulness. We provide a tool; we are not your processor for your outreach, and you will not represent that we endorse, are responsible for, or are a party to your outreach.

Your representations

You represent and warrant, on an ongoing basis, that: your information is accurate; you have the authority, rights, consents, and lawful bases required for your use of the Service and its results; you will use the Service only for lawful purposes and in compliance with all applicable laws, codes, and third-party terms; and your use will not infringe or violate the rights of any person.

Using the Service

Your account

Some features require an account. You are responsible for your account and for keeping your credentials secure, and you must promptly tell us of any suspected unauthorized access. You are responsible for all activity under your account unless caused by our proven failure. We may require login, email verification, password reset, or other checks to protect the Service.

Using the Service on behalf of an organization

To use the Service for an organization, an authorized representative must accept these terms. Your organization's administrator may manage, access, or disable your account and may impose additional rules.

Service-related communications and network costs

To provide the Service, we may send you service and account messages (such as verification and password-reset emails). If you give us feedback or suggestions, we may act on them without any obligation to you. Your use of the Service relies on your internet connection and may count against your data allowance; you are responsible for those costs.

Content in the Service

Your content and the permission you give us

You keep ownership of the prompts, settings, offers, and other content you submit ("your content"). You have no obligation to provide content, and you must have the rights needed for any content you provide. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify (for example to reformat or translate), and use your content solely to operate, secure, improve, debug, and provide the Service. This licence lasts while we provide the Service to you and ends a reasonable time after you delete your content, except for backups kept for a limited period or copies you have already shared with others. This licence does not affect your data-protection rights, which are covered by the Privacy Policy.

Our content

The Service, its interface, workflows, code, branding, prompts, and other non-user content belong to us or our licensors. You may use output from the Service for your own lawful internal business outreach, subject to these terms, but we retain all our intellectual-property rights. Do not remove, obscure, or alter our branding or legal notices.

Other content

The Service surfaces publicly available information that belongs to other people or organizations. The presence of such information in results does not grant you rights to it beyond what applicable law allows; you are responsible for using it lawfully. The views contained in third-party content are their own and do not reflect ours.

Feedback

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them for any purpose without restriction or obligation to you.

Software in the Service

Any client-side or downloadable software we provide as part of the Service is licensed to you on a worldwide, non-exclusive, royalty-free, personal, non-assignable basis, solely to use the Service. You may not copy, modify, distribute, sell, lease, or reverse engineer that software except as permitted by law or by any open-source licence that applies to specific components (in which case the open-source terms govern those components).

In case of problems or disagreements

Legal guarantee and consumer rights

If you are a consumer, you benefit from all mandatory legal guarantees and rights that apply under the law of your country of residence, including any legal guarantee that digital content and services conform to the contract, and any statutory remedies for lack of conformity or hidden defects. Nothing in these terms excludes or limits those rights. Any commercial guarantee we may offer is in addition to, and does not replace, your statutory rights.

Warranty disclaimer

Except for the statutory guarantees described above and to the maximum extent permitted by applicable law, the Service and all results are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, profitable, or suitable or lawful for your specific use, or that any lead, email, phone number, result, AI output, or draft will be accurate, current, deliverable, or lawful to use. You are responsible for verifying results before relying on them.

No responsibility for disputes with others

We provide a tool; we are not a party to, and accept no responsibility or liability for, any interaction, communication, message, transaction, agreement, relationship, or dispute between you and any other person or organization — including any lead, prospect, recipient, contact, customer, partner, platform, network, email or messaging provider, data source, or authority — that arises out of or relates to your use of the Service or your outreach. This includes, without limitation, complaints, objections, spam or abuse reports, blocklisting or deliverability problems, account suspensions by third parties, allegations of unsolicited contact, harassment, defamation, privacy or data-protection violations, intellectual-property claims, contractual disputes, non-payment, chargebacks, and any injury, loss, or damage claimed by someone you contacted or attempted to contact. Any such matter is solely between you and the other party, you are responsible for handling and resolving it at your own cost, and you release and will not pursue the Protected Parties from and for all claims, demands, liabilities, and damages of every kind, known or unknown, arising out of or connected with it. Nothing in this paragraph limits any right you have that cannot be limited under mandatory law.

Our liability — for all users

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, for gross negligence or willful misconduct, or under mandatory consumer or data-protection law. Other than the liabilities described in this paragraph, we are liable only for our own breaches of these terms or applicable service-specific terms, subject to applicable law.

Our liability — for consumers

If you are a consumer, we are responsible for foreseeable loss and damage caused by our breach of these terms or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable, or that arises from your own breach of these terms or your unlawful or non-compliant use of results. This does not affect your mandatory statutory rights.

Our liability — for business users and organizations

If you are not a consumer, then to the maximum extent permitted by law and regardless of the theory of liability: (a) the Protected Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, business interruption, outreach complaints, spam reports, blocked accounts, deliverability problems, provider failures, or claims arising from your campaigns, even if advised of the possibility; and (b) the Protected Parties' total aggregate liability for all claims relating to the Service or these terms is limited to the greater of the total amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or fifty euros (€50).

Assumption of risk (business users)

If you are not a consumer, you acknowledge that prospecting, processing public data, and conducting outreach carry inherent legal and commercial risk, and you knowingly assume that risk and use the Service and results at your own risk.

Indemnification (business users and organizations)

If you are not a consumer, then to the fullest extent permitted by law you will defend, indemnify, and hold harmless the Protected Parties from and against any and all third-party claims, demands, investigations, actions, liabilities, damages, fines, penalties, losses, and costs (including reasonable legal and professional fees) arising out of or relating to: your use of the Service or results; your outreach or communications; your breach of these terms, our policies, or any law; your representations being untrue; or any claim by a person, business, or authority connected to your activities — except to the extent caused by our own breach, negligence, or willful misconduct. We may, at our option and at your expense, control the defense and settlement of any indemnified claim, and you will cooperate. This section survives termination.

Time limit for claims (business users)

If you are not a consumer, then to the extent permitted by law any claim relating to the Service or these terms must be brought within one (1) year after it arose, or it is permanently barred.

Taking action in case of problems

Where reasonably possible, before we act we will give you notice, the reason, and a chance to address the issue — unless there are objective reasons to believe that doing so would cause harm or liability, violate the law or an authority's order, compromise an investigation, or compromise the Service's operation, integrity, or security. We may remove content that objectively appears to breach these terms or the law or to harm users, third parties, or us. We may suspend, limit, or terminate your access, remove credits, or delete your account if you materially or repeatedly breach these terms, if we must to comply with law or a court order, or if there are objective reasons to believe your conduct causes harm or liability (for example, hacking, phishing, harassing, spamming, misleading others, or unlawful scraping). You may stop using the Service at any time.

Dispute resolution, governing law, and courts

Talk to us first

If a dispute arises out of or in connection with these terms, we both agree to first make good-faith efforts to resolve it informally by contacting the other in writing, and to allow at least 60 days from that notice to reach a resolution before starting court proceedings. Nothing in this section prevents either of us from seeking urgent injunctive or provisional relief from a competent court at any time, and nothing in it applies to the extent it would limit a consumer's mandatory rights.

Governing law and courts

If you are a consumer resident in the European Economic Area or Switzerland, these terms and your relationship with us are governed by the law of your country of residence, and you may bring proceedings in your local courts. For all other users, these terms are governed by the laws of Belgium, without regard to conflict-of-laws rules, and you and we submit to the exclusive jurisdiction of the competent courts of Belgium. To the fullest extent permitted by law and except where you are a consumer, claims may be brought only in an individual capacity and not as part of any class, collective, or representative action. Nothing here limits rights that cannot legally be limited under applicable consumer, privacy, or data-protection law. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Force majeure

Neither you nor we are liable for any failure or delay in performance (other than payment obligations) to the extent it is caused by circumstances beyond reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, epidemic or pandemic, labor disputes, government action, failures of the internet, hosting, communications, power, or third-party providers, or other events that could not reasonably be foreseen or avoided.

Notices

We may give you notices by email to the address associated with your account, by posting in the Service, or by other reasonable means. You must send legal notices to us by email to support@nexiloq.com. Notices are treated as given when sent (for email) or when posted (in the Service), except that legal service of process is governed by applicable law. It is your responsibility to keep your account email current.

Government and legal requests

We may access, preserve, and disclose your information to authorities or other parties where we reasonably believe it is required by applicable law or legal process, or necessary to protect the rights, property, or safety of our users, the public, or us. See our Privacy Policy for more on how we handle such requests and your related rights.

About these terms

By law you have rights that a contract like these terms cannot limit, and these terms are not intended to restrict those rights. We may update these terms or our policies to reflect changes in the Service or our business, for legal, regulatory, or security reasons, or to prevent abuse or harm. If we make material changes, we will give you at least 30 days' advance notice (by email or in the Service) and an opportunity to review them, unless a change is required by law to take effect sooner or the change is in your favor or has no material impact. If you do not agree to updated terms, you should stop using the Service and may close your account. If any provision is held unenforceable, it will be limited or severed and the rest stays in force; our failure to enforce a provision is not a waiver; you may not assign these terms without our consent, but we may assign them (for example in a merger or sale of assets); except for the Protected Parties there are no third-party beneficiaries; and these terms, with the policies incorporated by reference, are the entire agreement between us about the Service. The provisions that by their nature should survive termination (including licence restrictions, your responsibilities and representations, disclaimers, our liability, indemnification, time limits, and governing law) survive.

EEA instructions on withdrawal

If you are a consumer based in the EEA, you have the right to withdraw from your contract with us within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded. To exercise it, tell us of your decision by an unequivocal statement (for example, an email to support@nexiloq.com) before the period expires; you may use the model form below, but it is not obligatory.

Effects of withdrawal. If you withdraw, we will reimburse all payments we received from you without undue delay and within 14 days of being informed of your decision, using the same means of payment you used, at no cost to you. If you asked us to begin providing a digital service during the withdrawal period, you may be required to pay for the part already provided, in proportion to the full contract, and you may lose the right of withdrawal once the service has been fully performed with your prior express consent and acknowledgement that you thereby lose it.

Model withdrawal form (complete and return only if you wish to withdraw): "To the operator of Lead Outreach Agent, by email to support@nexiloq.com — I hereby give notice that I withdraw from my contract for the following service: __________. Ordered on: __________. Name of consumer: __________. Address of consumer: __________. Date: __________."

Definitions

"Consumer" means a natural person acting for purposes outside their trade, business, craft, or profession. "Service" means Lead Outreach Agent and its features. "Results" means the leads, contact details, match reasons, summaries, and AI-generated drafts the Service produces. "Protected Parties" has the meaning given under "Your relationship with us". "You" means the person or organization using the Service.

Contact

For legal, account, billing, credit, data, or support questions, email support@nexiloq.com.

Last updated: August 23, 2026

Summary. This policy explains what you pay for, when payments are and are not refundable, how to cancel, how credits work, and how to ask for a refund. It applies to Lead Outreach Agent (the "Service"), operated by the operator identified in our Terms of Service ("we", "us", "our"). It sits alongside, and uses the same defined terms as, our Terms of Service and Privacy Policy. Nothing in this policy removes rights you have under mandatory consumer-protection law that cannot be waived; where such law gives you more, that law prevails.

1. What you can buy

The Service is credit-based. You can hold a free allowance or a paid subscription plan (currently Free, Pro, and Max) that grants a monthly credit allowance, and you can buy additional one-off credit top-ups. Searches and other paid actions spend credits. Prices, plan names, and allowances shown at checkout at the time of purchase govern that purchase. All payments are processed by our third-party payment processor, Stripe; we do not store your full card details.

2. Subscriptions, renewals, and billing period

Paid plans are billed in advance on a recurring basis and renew automatically for the same period until canceled. Plans are currently billed monthly. If we introduce a different billing period (for example annual), the period, price, and renewal terms shown at checkout for that plan will apply. Each renewal is a new charge for the upcoming period.

3. Cancellation and effect of cancellation

You can cancel a subscription at any time; cancellation takes effect at the end of the current paid billing period. You keep access to the plan and its features until that period ends, and you are not charged again after cancellation. Canceling does not delete your account and does not remove credits already attached to it. We do not provide pro-rata refunds for the unused portion of a billing period after it has started, except where required by mandatory law or expressly stated below.

4. Credits: allowances, top-ups, and expiry

Subscription credit allowances are granted for the billing month and reset at the start of each period; unused monthly allowance does not roll over. One-off credit top-ups are added to your account after your payment is confirmed and remain available while your account is active, subject to this policy and the Terms. Credits have no cash value, are not transferable, and cannot be redeemed for cash except where required by law.

5. Automatic credit return for zero-result searches

If a search completes with zero contactable leads, the credits spent on that search are returned to your account automatically, and the result message explains what happened. This is a service feature, not a cash refund.

6. Partial results

If a search returns fewer leads than requested, credits are not automatically returned, because the research ran and usable results were delivered; the contactable count for some niches is naturally limited. If a result appears broken, corrupted, or clearly not what the Service is designed to return, contact us and we will review it.

7. Refund eligibility

Because the Service delivers digital results immediately when you spend credits, completed searches and consumed credits are generally non-refundable. We will, however, issue a refund where:

• you were charged in error, charged more than once for the same purchase, or charged after a valid cancellation;
• a payment succeeded but the corresponding credits or subscription access were not delivered and we cannot correct it;
• a refund is required by mandatory consumer-protection or other applicable law; or
• we decide, at our discretion, that a refund is fair in the circumstances.

8. Non-refundable payments

Except as set out in section 7 or required by law, the following are non-refundable: credits that have already been spent; subscription fees for a billing period that has already begun; and one-off top-ups once the corresponding credits have been used. Discounted or promotional purchases are refundable only up to the amount actually paid.

9. Upgrades, downgrades, and promotional pricing

If you change plans, the new plan's price and allowance apply from the change as shown at checkout. Downgrades generally take effect at the next renewal. Promotional or discounted pricing applies only for the period stated at checkout, after which standard pricing applies to renewals; promotions are not retroactive and cannot be combined unless we say so.

10. Trials

The Free plan is an ongoing free tier, not a time-limited trial, and no payment is taken for it. We do not currently offer a paid-plan free trial. If we introduce one, the trial terms shown at sign-up will govern it.

11. Duplicate charges, billing errors, and failed payments

If you see a duplicate charge or a charge you do not recognize, contact us and we will investigate with our payment processor and correct genuine errors. If a renewal payment fails, access to paid features may be paused or downgraded until payment succeeds; we may retry the charge through Stripe in line with its standard process.

12. Chargebacks

If you believe a charge is wrong, please contact us first so we can resolve it quickly. Opening a chargeback or payment dispute without contacting us may lead to suspension of the account while the dispute is investigated, in line with our Terms and the payment processor's rules. This does not affect your right to dispute a charge with your bank where the law gives you that right.

13. Account suspension or termination

If we suspend or terminate an account for a breach of the Terms or our Acceptable Use Policy, fees already paid are not refunded, and unused credits may be forfeited, to the extent permitted by law. Where termination is not due to your breach, any refund is handled under section 7.

14. How to request a refund

Email support@nexiloq.com from the address on your account and include: the account email, the approximate date and amount of the charge, and a short description of the problem. This helps us find the payment and respond faster.

15. How refunds are processed

Approved refunds are returned to the original payment method through our payment processor. We aim to review refund requests promptly. Once a refund is issued, the time for the funds to appear depends on your bank or card issuer and is outside our control. Refunds are made in the original currency of the charge. Taxes are refunded in line with the applicable tax rules and what the payment processor supports.

16. Taxes and fees

Prices may be shown exclusive or inclusive of taxes depending on your location; any applicable taxes are calculated and collected at checkout. You are responsible for any taxes that apply to you that are not collected at checkout.

17. Your mandatory consumer rights

If you are a consumer in the EU, the EEA, the United Kingdom, or another jurisdiction with mandatory consumer-protection rules, you may have a statutory right to cancel certain purchases within a set period. Because the Service provides digital content and services that begin immediately, you may be asked to consent to immediate performance and to acknowledge that this can end that withdrawal right once performance has begun, as described in our Terms of Service. Nothing in this policy limits any consumer right that cannot legally be waived.

18. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the current version. Changes apply to purchases and renewals made after they take effect; they do not retroactively change the terms of a completed purchase.

19. Contact

Questions about billing, cancellation, credits, or refunds: support@nexiloq.com.

Last updated: August 23, 2026

Summary. This Acceptable Use Policy (the "AUP") sets the rules for using Lead Outreach Agent (the "Service"). Because the Service helps you find publicly available contact details and prepare outreach, how you use it carries real legal and ethical responsibility. This AUP explains what is and is not allowed and how we enforce it. It uses the same defined terms as, and forms part of, our Terms of Service; where a topic is also covered there or in our Privacy Policy, read them together.

1. Scope and who this applies to

This AUP applies to everyone who accesses or uses the Service, including account holders, anyone acting on their behalf, and anyone using results the Service produces (leads, contact details, match reasons, summaries, and AI-generated drafts, together the "Results"). You are responsible for use of your account and for anyone you allow to use it.

2. Your responsibilities

You are the party responsible for your searches, for the Results you export or copy, for your messages, and for compliance with all laws and rules that apply to you. In particular you must:

• have a lawful basis to contact the people or businesses you reach out to, and honor opt-outs, unsubscribe requests, and do-not-contact lists;
• comply with applicable anti-spam, marketing, telemarketing, and electronic-communications laws (for example the EU GDPR and ePrivacy rules, and equivalent laws where your recipients are located);
• comply with data-protection law when you process personal data you obtain through the Service — for that data you are the controller, as described in our Privacy Policy;
• identify yourself honestly in your outreach and provide a working way to opt out;
• respect the terms and technical rules of any third-party platform whose data appears in Results.

3. Prohibited activities

You must not use the Service to do, enable, or encourage any of the following.

Illegal activity

Anything that violates applicable law, regulation, sanctions, or third-party rights, or that promotes or facilitates illegal acts.

Fraud and deceptive behavior

Phishing, scams, impersonation of a person or organization, false or misleading claims, spoofed sender identities, or any outreach designed to deceive.

Spam and abusive outreach

Unsolicited bulk or indiscriminate messaging, sending to purchased or scraped lists in breach of applicable law, ignoring opt-outs, or high-volume outreach that a reasonable recipient would consider spam. The Service is for targeted, relevant, consented-or-legitimate-interest outreach, not mass spam.

Harassment, threats, and harmful targeting

Harassment, stalking, intimidation, threats, hate speech, or outreach that targets minors, protected classes, or vulnerable people in an exploitative or harmful way.

Intellectual-property violations

Infringing copyright, trademark, or other IP rights, or misusing the Service's own content, branding, or software beyond what the Terms allow.

Privacy violations and unauthorized use of personal data

Collecting, combining, or using personal data unlawfully; processing special-category or sensitive data without a lawful basis; re-identifying individuals; building or enriching profiles in ways that breach data-protection law; or using Results for purposes the affected person would not reasonably expect.

Security abuse, malware, and unauthorized access

Distributing malware or malicious code; probing, scanning, or testing the security of the Service or its infrastructure without authorization; attempting to gain unauthorized access to accounts, systems, or data; or interfering with or overloading the Service.

Platform manipulation and circumventing limits

Evading rate limits, credit limits, or other safeguards; using automation, scripts, or multiple accounts to exceed your entitlement; scraping the Service; or manipulating its features, results, reviews, or metrics.

Misuse of integrations and APIs

Using any integration or programmatic access in a way that breaches this AUP, the Terms, a rate limit, or the terms of the connected third-party service.

Resale and unauthorized commercial exploitation

Reselling, sublicensing, or redistributing the Service or bulk Results as your own data product, or otherwise commercially exploiting the Service beyond your own outreach, except where we have agreed in writing.

4. Enforcement

We may investigate suspected violations of this AUP. Depending on the severity and the risk to people, the platform, other users, or us, we may, with or without notice: issue a warning; throttle or rate-limit access; remove or restrict content or Results; suspend or terminate your account; and take steps required to protect the Service and third parties. We may act immediately where use creates legal, safety, security, abuse, payment, or infrastructure risk. Suspension or termination for a breach is handled together with our Terms and Refund Policy; fees already paid are not refunded and unused credits may be forfeited to the extent permitted by law.

5. Reporting violations

If you believe someone is misusing the Service, or that outreach you received was sent through it in breach of this AUP, contact us at support@nexiloq.com with enough detail for us to investigate.

6. Cooperation with lawful requests

We may preserve and disclose information where we believe in good faith that it is required to comply with applicable law, a valid legal request, or enforceable governmental demand, or to protect the rights, safety, or property of users, the public, or us, consistent with our Privacy Policy.

7. Relationship with the Terms of Service

This AUP is part of, and incorporated into, the Terms of Service. If there is a conflict on a specific topic, the more specific policy governs that topic. Capitalized terms not defined here have the meaning given in the Terms.

8. Changes to this policy

We may update this AUP from time to time; the "Last updated" date above shows the current version. Continued use after a change takes effect means you accept the updated AUP.

9. Contact

Questions about acceptable use: support@nexiloq.com.